The workflow to order routine immunizations was unnecessarily complex and did not match the expectations of health providers.
Some of the specific challenges in the previous UI were:
Too many clicks to order vaccines
Having to enter into a mode to order
Having both 'Order' and 'Save' buttons confusing
This project is part of a larger effort to re-platform an enterprise EHR software. It began in Fall 2017 and is ongoing.
I worked alongside visual designers, product management, and development.
The goal of the ordering immunizations project was to simplify the process to order immunizations.
I worked on this project as the lead interaction designer and usability analyst.
Main areas of responsibility:
UX analysis (flows, data analysis, focus groups, user testing, user interviews)
Design - lo & hi fidelity (iterations on the UI, color usage, and layout)
Prototyping (basic flow and interactions)
I started the project by researching how ordering worked in the current system. I spent several weeks tinkering around in the system, reading help documentation, and consulting with experts. I ran several focus groups with existing users.
After the research stage was complete, I conducted 1:1 interviews with users of the software to find out what their biggest pain points were. User personas were created at this stage.
I built wireframes in Figma based on the user feedback that was collected. The wireframes needed to follow the guidelines from the company's design pattern library.
I conducted usability sessions with several customers to see if the proposed solution fit their needs and expectations. Testers included both MAs and Pediatricians, primarily focusing on the pediatric schedule.
I refined the designs based on what I learned from the usability testing sessions. Testing and redesign went through several iterations to get to the final solution.
Finalized designs were handed off to the development team to code.
During the research stage, my team and I used affinity diagrams to help us group similar topics together and understand where the main customer pain points were.