Giving health providers a way to easily order immunizations that are due for their patients
The workflow to order routine immunizations was unnecessarily complex and did not match the expectations of health providers.
Some of the specific challenges in the previous UI were:
Too many clicks to order immunizations
Having to enter into a mode to order
Having both 'Order' and 'Save' buttons
This project was part of a larger effort to re-platform an enterprise EHR software. This effort lasted about 1 year.
I worked alongside visual designers, product management, and development.
The goal of the ordering immunizations project was to simplify the process to order immunizations.
I worked on this project as the Lead Interaction Designer and Usability Analyst.
Main areas of responsibility:
UX analysis (Data analysis, focus groups, usability testing, user interviews, ethnographic research)
Design (iterations on the UI, color usage, and layout)
Prototyping (basic flow and interactions)
From patient chart, click immunization icon
Go into order mode, click cells in table to make selection
Click save button
Select immunization from list
Click order button
Immunization order complete
I first researched how ordering worked in the current system. I spent time tinkering around in the system, reading help documentation, and consulting with subject matter experts. I ran a biweekly focus group with existing users.
I conducted interviews with users to understand their pain points. I also performed ethnographic
research, shadowing customers in the office.
I created wireframes in Figma based on the user feedback that was collected. The wireframes followed the guidelines from the company's design pattern library.
I conducted usability tests with several customers to see if the proposed solution fit their needs and expectations. Testers included both MAs and Pediatricians, primarily focusing on the CDC immunization schedule.
I refined the designs based on the usability issues discovered in testing. Testing and redesign went through several iterations to get to the final solution.
Finalized designs were handed off to the development team to code.
During the research stage, my team and I used affinity diagrams to help us group similar topics together and understand where the main customer pain points were.
From patient chart, click the immunizations icon
Click save button
Select immunizations to order from panel
Immunization order is complete